Frequently Asked Questions

Our team of registered nurses at SN Training is highly qualified to conduct comprehensive training sessions customised for the community and disability sectors. Additionally, we are proud of being accredited as a Registered Training Organisation (RTO) by the Australian Skills Quality Authority.

HLTAID011 - Provide First Aid

Our first aid course covers a broad range of topics to enable participants to manage emergencies confidently and provide a first aid response to a casualty. It is suitable for people in workplaces and members of the public who want first-aid training.

HLTWHS005 - Conduct Manual Tasks Safely

Our Manual Handling course develops nurses, student nurses, and support workers' skills and knowledge to perform manual handling tasks safely in the disability sector. You will gain confidence using working hoists, hospital beds and slide sheets. 

HLTAID009 - Provide Cardiopulmonary Resuscitation

Our CPR course will provide you with the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) on a casualty who is unconscious and not breathing normally, which aligns with the Australian Resuscitation Council (ARC) guidelines. CPR is a lifesaving technique that can sustain life until an ambulance arrives. You will gain the knowledge and confidence to perform CPR on an adult, child and infant, to describe alternative methods for delivering rescue breaths

HLTAID011 - Provide First Aid 

Day Course - $130.00

HLTWHS005 - Conduct Manual Tasks Safely

Day Course - $130.00

HLTAID009 - Provide Cardiopulmonary

Resuscitation

Half-day Course - $60.00

HLTAID011 - Provide first aid

The program is delivered over approximately 16.5 hours and is comprised of:

• 1 hour of course administration
• 8 hours of pre-course online learning 
• 4 hours of supervised training
• 3 hours of supervised assessment

HLTWHS005 - Conduct Manual Tasks Safely

The program is delivered over approximately 7 hours and is comprised of:

• 1 hour of course administration
• 1 hour of theory learning 
• 2 hours of supervised training
• 2 hours of supervised assessment
• 1 hour knowledge assessment 

HLTAID009 - Provide cardiopulmonary resuscitation

This program is delivered over approximately 5 hours and is comprised of:

• 2 hours pre online learning with a knowledge assessment 
• 1 hour of supervised training
• 1.5 hours of supervised assessment

The validity period for each first aid certificate is shown below. 

• HLTAID011 - Provide First Aid - 3 years
• HLTAID009 - Provide Cardiopulmonary Resuscitation – One year
• HLTWHS005 - Conduct Manual Tasks safely – It is recommended that you refresh your skills and knowledge in manual handling every two years. 

The assessment requires the learner to complete a knowledge assessment and demonstrate their applied knowledge and skills during a practical observation.

The course will be trainer-led and delivered either in a half-day or full-day format, depending on the specific course

requirements in a face-to-face classroom setting.

SN Training requires learners to present a valid photo ID before the course commencement. Additionally, participants must confirm their physical ability to perform CPR, manual tasks, and other first aid treatments at ground level.

Learners should attend the course in comfortable, appropriate clothing with closed-in shoes. All equipment and consumables are supplied as part of the course.

Yes, our course Statements of Attainment will be recognised wherever you go throughout Australia. SN Training is a Nationally Recognised Training Organisation (No. 46264)

Certainly! Our qualified trainers can come to your workplace or home to deliver group first-aid training sessions at a time that suits you and your colleagues. Additionally, our training can be customised to address the specific health and safety concerns relevant to your circumstances. Group manual handling courses are offered at our training facility.

All of our courses are held at our main office in Osborne Park 6017

Fees are payable when a learner receives a confirmation of enrolment. The initial fee payment must be made before commencing training. SN Training may discontinue training if fees are not paid as required. 

You can pay for your course online with a Visa or Mastercard.

Your Statement of Attainment (PDF) will be emailed on the day you successfully complete your course. You must pay for your course in full and provide your valid USI to obtain it.

Yes. A person with a disability can attend our courses.

Regulations require students to perform specific activities to attain full certification. If these activities are not performed, a Statement of Attendance will be issued.

For certification, a successful student would need to demonstrate the use of all their senses in relation to monitoring a casualty and observing potentially dangerous surroundings. Another requirement is being able to kneel on the floor to perform CPR on a manikin for 2 minutes, uninterrupted. You must perform and demonstrate at least three different manual handling tasks for manual handling.

SN Training can come to your workplace and deliver customised training to your organisation. However, a minimum of 8 people is required. Please contact us for further information on group pricing. 

SN Training is committed to providing a fair and transparent complaints and appeals process, including access to an independent external body if required. To make a complaint or an appeal, you are requested to complete one of the following forms:

• Complaint Form:  SN Training - Complaints Handling
• Request for Appeal of a Decision: SN Training - Request to Appeal a Decision

Learners who give notice to cancel their enrolment ten business days or more before the commencement of a program are entitled to a full refund of fees paid.

Learners who give notice to cancel their enrolment nine business days or less before the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by SN Training is required to cover the costs of staff and resources, which will have already been committed based on the learners’ initial intention to undertake the training.

Learners who cancel their enrolment after a training program has commenced are not entitled to a fee refund.

Where a learner has purchased a text or training workbook and subsequently cancels, SN Training will not refund monies for the text.

Form - Refund Request.docx

SN Training refunds are not transferable to another person.

For more information, please see our Learner’s Handbook 

Requests for transfers to alternate programs can be arranged if SN Training is advised in writing more than ten working days before the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where SN Training has been notified in writing at least ten working days before the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).

You are entitled to access to your records. These records include your:

• learner file,
• learning and assessment records,
• administrative records,
• AQF certificates include re-issuing a statement of attainment or qualification previously issued.

SN Training assessment is conducted using a combination of written knowledge assessment, observation Assessment and case study response.

The following provides a brief explanation of the primary assessment methods:

• Written Knowledge Assessment: The learner must provide a written response to a range of questions relating to the required knowledge of the units of competency. These short-answer response activities may include other questioning methods, including multiple-choice.
• Observation Assessment: The learner will be observed performing specific tasks in a practical assessment activity. The assessor will observe the learner performing tasks relevant to the units of competency being assessed. The learner will be briefed on these observation activities and provided access to the required equipment and resources. After the activity, the learner will be debriefed on the assessment outcome. 
• Case Study Response: The learner must provide a written response to the situation presented in a case study scenario. This usually requires the learner to consider the situation carefully, conduct research to inform their response, and then propose their recommended actions.

Yes, SN Training will contact you several times during your enrolment to determine if you require support. We do this by requesting that you complete enrolment documentation, which includes an initial core skills assessment and phone discussions. 

One crucial objective of these engagements is understanding what support services you may need to participate fully in your study. You will be asked various questions about your support needs, which enable us to organise the appropriate support services. Maximise this opportunity, and let us know if you need support.